ASF Kenya App FAQ

Question 1

What is the Africa Startup Festival app?

Accepted Answer

All-in-one digital companion for the event. Manage tickets, connect with attendees and speakers, schedule meetings, discover sessions, receive real-time notifications. The Africa Startup Festival app is your all-in-one digital companion for the event. It allows you to: Manage your tickets Connect with attendees and speakers Schedule meetings Discover sessions Receive real-time notifications It is designed to make networking and coordination seamless before and during the event.

Question 2

How do I log in to the app?

Accepted Answer

No password required. Enter email, request verification code, enter 6-digit OTP. Once verified you enter the app or review tickets for first-time users. There is no password required. To log in: Open the app. Enter your registered email address. Request a verification code. Enter the 6-digit OTP sent to your email. Once verified, you will either: Review your tickets (first-time users), or Enter the main app directly.

Question 3

What happens the first time I log in?

Accepted Answer

First-time users must review ticket allocation, assign any available quota tickets, complete required profile details. After setup, future logins go straight to the app. First-time users must: Review ticket allocation (if applicable). Assign any available quota tickets. Complete required profile details. After this setup, future logins will take you straight to the main app.

Question 4

What information is required on my profile?

Accepted Answer

Required: Full Name, Job Title, Company/Organisation, LinkedIn Profile. Optional: Profile Photo, Bio, Country, Interests. Required: Full Name Job Title Company / Organisation LinkedIn Profile (valid LinkedIn URL or username) Optional: Profile Photo Bio Country Interests Accurate profiles improve your visibility and networking opportunities.

Question 5

How do I view my tickets?

Accepted Answer

Go to Menu → My Ticket(s) or Scan → My Ticket. You see personal ticket, assigned tickets, available unassigned tickets. Go to: Menu → My Ticket(s)
or
Scan → My Ticket You will see: Your personal ticket Assigned tickets Available (unassigned) tickets

Question 6

How do I assign a ticket from my quota?

Accepted Answer

Open Menu → My Ticket(s), select available ticket, enter recipient details, confirm. Recipient must accept. Revoking only possible before acceptance. If you have multiple tickets under your allocation: Open Menu → My Ticket(s) Select an available ticket Enter recipient name, email, and phone number Confirm assignment The recipient must accept the allocation before the ticket becomes active. Revoking an assigned ticket is only possible before the recipient accepts the invitation. You can't revoke or edit an already assigned ticket that has been accepted. You can only revoke if the recipient hasn't accepted yet.

Question 7

How do I transfer my personal ticket?

Accepted Answer

Only after all quota tickets are assigned. Go to Menu → My Ticket(s), select personal ticket, Transfer Ticket, enter recipient, confirm. Transfers are irreversible. You can only transfer your personal ticket after all quota tickets have been assigned. If the app says:
"You have X available ticket(s) to assign"
You must assign those first. To transfer: Go to Menu → My Ticket(s) Select your personal ticket Tap Transfer Ticket Enter recipient details Confirm Transfers are irreversible. Once transferred, you permanently lose access to the event. The recipient must accept the allocation before activation.

Question 8

How does networking work?

Accepted Answer

Go to Attendees tab. All Attendees shows full list, Recommended shows curated suggestions. Connect or request meetings from either. Where do I find attendees?
Go to the Attendees tab. You will see two sections: All Attendees: Full list of participants Recommended: Curated suggestions based on your profile You can connect or request meetings from either section.

Question 9

How do connections work?

Accepted Answer

Send connection request, other person accepts, they appear in Connections tab. From Connections you can request meetings. Accept or decline requests, remove connections. Send a connection request. The other person accepts. They appear in your Connections tab. From Connections, you can request meetings. You can also: Accept or decline requests Remove connections

Question 10

How do meetings work?

Accepted Answer

Under Meetings → Requests: Inbound = requests sent to you (accept/reject). Outbound = requests you sent (pending). When accepted, moves to Scheduled for both. What is the difference between Inbound and Outbound? Under Meetings → Requests: Inbound: Requests sent to you. You must Accept or Reject. Outbound: Requests you sent to others. They remain pending until accepted or rejected. When accepted, the meeting moves to the Scheduled tab for both users.

Question 11

Do meeting requests expire?

Accepted Answer

Yes. Pending requests show Expires in 24 hours. Respond before expiry. If expired, may no longer be available. Yes. Pending requests show:
"Expires in 24 hours" You must respond before it expires. The exact timeframe depends on event settings, but the remaining time is always displayed in the app. If a request expires, it may no longer be available to accept.

Question 12

How do I request a meeting?

Accepted Answer

Request from Attendees, Connections, or scanned profile. Provide meeting title/reason, date and time, virtual link if applicable. Appears under Meetings → Requests → Outbound. You can request meetings from: Attendees Connections A scanned profile Provide: Meeting title or reason Date and time Virtual meeting link (if applicable) The request will appear under:
Meetings → Requests → Outbound Once accepted, it moves to Scheduled for both users.

Question 13

Why can't I request meetings?

Accepted Answer

Some ticket types (e.g. Limited Pass / Expo passes) do not include meeting privileges. Upgrade your ticket from My Ticket to unlock meetings and other benefits. Some ticket types (e.g., Limited Pass or Expo passes) do not include meeting privileges. If restricted, you will see an alert when you try to book a meeting. To unlock meetings and other benefits, go to Menu → My Ticket(s) or Scan → My Ticket and tap Upgrade Ticket on your personal pass.

Question 14

How does QR code scanning work?

Accepted Answer

Use Scan feature to scan attendee ticket. After scanning you can view profile, connect, request meeting. Use the Scan feature to scan an attendee's ticket. After scanning, you can: View their profile Connect Request a meeting

Question 15

How do I browse event sessions?

Accepted Answer

Go to Schedule tab. Browse sessions by day. Session feedback links appear on session cards when available. Go to the Schedule tab. You can browse sessions by day. When available, session cards include a Leave Feedback link so you can share feedback on individual sessions.

Question 16

What notifications will I receive?

Accepted Answer

Connection requests and approvals, meeting requests and responses, ticket allocations and transfers, startup join updates. Tap notification to go to relevant section. You will receive notifications for: Connection requests and approvals Meeting requests and responses Ticket allocations and transfers Startup join request updates Tap a notification to go directly to the relevant section.

Question 17

Why can't I access the main app?

Accepted Answer

You may not have completed required profile fields. Restart app and complete all mandatory details. You may not have completed required profile fields. Restart the app and then you will be led to complete your profile, fill all mandatory details, and save.

Question 18

Why can't I transfer my ticket?

Accepted Answer

You likely still have available quota tickets. Assign all available tickets first, then transfer personal ticket. You likely still have available quota tickets. Assign all available tickets first, then return to transfer your personal ticket.

Question 19

Why didn't the recipient receive the ticket?

Accepted Answer

Recipient must accept ticket allocation notification before activation. Ask them to check app notifications and registered email. The recipient must accept the ticket allocation notification before activation. Ask them to check: Their app notifications Their registered email

Question 20

I can't find my meeting request. Where is it?

Accepted Answer

Check Meetings → Requests → Outbound if you sent it. Check Inbound if it was sent to you. Check:
Meetings → Requests → Outbound If it was sent to you, check:
Meetings → Requests → Inbound

Question 21

What are the most important things to remember?

Accepted Answer

Personal ticket transfers irreversible. Assigned tickets must be accepted. Revoking only before acceptance. Meeting access depends on ticket type. Meeting requests expire. Keep profile accurate. Personal ticket transfers are irreversible. Assigned tickets must be accepted before activation. Revoking an assigned ticket is only possible before the recipient accepts the invitation. Meeting access depends on ticket type. Meeting requests expire after 24 hours if not responded to. Keep your profile accurate for better networking results.

Question 22

How do I re-assign an already accepted ticket?

Accepted Answer

You cannot re-assign a ticket after the recipient has accepted it. Only the current holder can transfer it to someone else. When a ticket has already been assigned to a recipient and they've accepted it, you will not be able to reassign it to somebody else yourself. Only the recipient who currently has the ticket can transfer it to a new recipient. If you want it to go to someone else after it's been accepted, ask the current holder to transfer it for you.

Question 23

How do I upgrade my ticket?

Accepted Answer

Open My Ticket, tap Upgrade Ticket, choose a higher tier, pay via Korapay (KES) or Stripe (USD). Upgrade path: Limited Pass → Explorer → Startup → Operator → Gold Investor. Ticket upgrades are available for eligible attendee passes. To upgrade: Go to Menu → My Ticket(s) or Scan → My Ticket Select your personal ticket Tap Upgrade Ticket Choose your target tier Select payment method (Korapay for KES or Stripe for USD) Complete payment on the checkout page Upgrade path:
Limited Pass → Explorer → Startup → Operator → Gold Investor Higher tiers unlock more networking features such as meeting access. Exhibitor, Partner, Media, and Speaker passes are not upgradeable through this flow.

Question 24

How does messaging work?

Accepted Answer

Messages are available after an accepted connection or accepted meeting. Gold Investor pass holders can message anyone. Find conversations under Menu → Messages. You can message other attendees when: You have an accepted connection with them, or You have an accepted meeting with them Gold Investor pass holders can message any attendee without a prior connection. To view conversations, go to Menu → Messages. If messaging is unavailable, connect with the person first or wait until a meeting request is accepted.

Question 25

How do startup profiles and join requests work?

Accepted Answer

Startup ticket holders can link to a startup company. Submit a join request from your profile; admins approve or deny. Approved members show a startup badge on their profile. If you hold a Startup pass or belong to a startup company, you can link your profile to that startup. To join a startup: Open Manage Profile Search for your startup company Submit a join request Wait for the startup admin to approve Once approved, a startup badge appears on your profile across the app (Attendees, Connections, etc.). Startup admins can review and approve or deny incoming join requests from their profile.

Question 26

Why does login say I don't have a ticket?

Accepted Answer

Your email is not registered for a ticket to this event. Purchase a ticket on the festival website, then return to log in with the same email. If you see "No ticket found" or "You do not have a ticket for this event" when requesting a login code, your email is not linked to a valid ticket for this festival. To fix this: Purchase a ticket on the Africa Startup Festival website Use the same email address you used at checkout Return to the app and request a new verification code If you believe this is an error, contact support at info@africastartupfestival.com.

Question 27

How do I leave feedback or app suggestions?

Accepted Answer

Session feedback from Schedule cards, meeting feedback from scheduled meeting detail, app suggestions from Menu → App Suggestions. There are several ways to share feedback: Session feedback: open a session on the Schedule tab and tap Leave Feedback Meeting feedback: open a scheduled meeting and tap Leave Feedback App suggestions: go to Menu → App Suggestions to share ideas for improving the app For support issues, use Menu → Contact Us or email info@africastartupfestival.com.

Africa Startup Festival Event App Guide

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Africa Startup Festival Event App Guide

01Getting StartedWhat is the Africa Startup Festival app?

02Getting StartedHow do I log in to the app?

03Getting StartedWhat happens the first time I log in?

04ProfileWhat information is required on my profile?

05TicketsHow do I view my tickets?

06TicketsHow do I assign a ticket from my quota?

07TicketsHow do I transfer my personal ticket?

08NetworkingHow does networking work?

09NetworkingHow do connections work?

10MeetingsHow do meetings work?

11MeetingsDo meeting requests expire?

12MeetingsHow do I request a meeting?

13MeetingsWhy can't I request meetings?

14NetworkingHow does QR code scanning work?

15EventHow do I browse event sessions?

16EventWhat notifications will I receive?

17TroubleshootingWhy can't I access the main app?

18TroubleshootingWhy can't I transfer my ticket?

19TroubleshootingWhy didn't the recipient receive the ticket?

20TroubleshootingI can't find my meeting request. Where is it?

21Getting StartedWhat are the most important things to remember?

22TicketsHow do I re-assign an already accepted ticket?

23TicketsHow do I upgrade my ticket?

24NetworkingHow does messaging work?

25NetworkingHow do startup profiles and join requests work?

26TroubleshootingWhy does login say I don't have a ticket?

27EventHow do I leave feedback or app suggestions?

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